Effective Date: June 2, 2026

Smart Reply respects your privacy and is committed to protecting the information shared by our customers, users, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, CRM platform, WhatsApp/SMS automation tools, call management features, and related services.

Information We Collect

We may collect information that you provide directly, such as your name, business name, email address, phone number, address, login details, billing details, enquiry messages, support requests, and account preferences.

When you use Smart Reply services, we may also process call logs, lead details, WhatsApp/SMS message records, customer contact details, follow-up notes, templates, payment information, device or browser details, IP address, usage logs, and other information required to operate the CRM and automation features.

How We Use Your Information

We use the collected information to provide and improve our services, manage your account, process payments, send automated WhatsApp/SMS replies, maintain lead records, deliver customer support, send service updates, prevent misuse, troubleshoot technical issues, and comply with applicable legal or regulatory requirements.

Customer Data and Contacts

Any customer contact details, leads, call records, notes, or message content uploaded or generated through your account remain your business data. We use this data only to provide the requested Smart Reply services, support your account, maintain platform security, or meet legal obligations.

Sharing of Information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our platform, including hosting providers, payment processors, communication gateways, analytics tools, support tools, and legal or compliance partners. These providers are expected to handle information securely and only for the purpose of delivering their services.

We may also disclose information if required by law, court order, government request, fraud prevention process, or to protect the rights, safety, and security of Smart Reply, our users, or the public.

Data Security

We use reasonable technical, administrative, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system is completely secure, so we encourage users to maintain strong passwords and limit access to their accounts.

Data Retention

We retain information for as long as needed to provide services, maintain business records, resolve disputes, meet legal obligations, and enforce agreements. You may request deletion of eligible account data by contacting us, subject to operational, legal, billing, and backup retention requirements.

Cookies and Tracking

Our website and platform may use cookies or similar technologies to keep users signed in, remember preferences, measure usage, improve performance, and protect the service. You can manage cookies through your browser settings, but some features may not work correctly if cookies are disabled.

Your Choices

You may contact us to access, update, correct, or request deletion of your personal information where applicable. You may also opt out of non-essential promotional communications. Service-related messages, billing notices, security alerts, and account updates may still be sent when necessary.

Third-Party Services

Smart Reply may integrate with third-party services such as WhatsApp, SMS gateways, payment providers, hosting services, and analytics tools. Their privacy practices are governed by their own policies, and we recommend reviewing them when using connected services.

Children's Privacy

Smart Reply is intended for business use and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date.

Contact Us

For privacy questions or data requests, please contact Smart Reply at support@smartreply.in or call +91 9503132555.